> For the complete documentation index, see [llms.txt](https://doc.thordata.com/doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.thordata.com/doc/faq.md).

# FAQ

- [Product Problem](https://doc.thordata.com/doc/faq/product-problem.md)
- [How do I choose the right proxy package?](https://doc.thordata.com/doc/faq/product-problem/how-do-i-choose-the-right-proxy-package.md)
- [Why is it not effective to use our proxies in a fingerprint browser？](https://doc.thordata.com/doc/faq/product-problem/why-is-it-not-effective-to-use-our-proxies-in-a-fingerprint-browser.md)
- [1. The proxy does not work at all](https://doc.thordata.com/doc/faq/product-problem/why-is-it-not-effective-to-use-our-proxies-in-a-fingerprint-browser/1.-the-proxy-does-not-work-at-all.md)
- [2. The results of other detection channels you are using are not the same as the country extracted](https://doc.thordata.com/doc/faq/product-problem/why-is-it-not-effective-to-use-our-proxies-in-a-fingerprint-browser/2.-the-results-of-other-detection-channels-you-are-using-are-not-the-same-as-the-country-extracted.md)
- [3. Your targeted website's detection results are not the same as the country extracted](https://doc.thordata.com/doc/faq/product-problem/why-is-it-not-effective-to-use-our-proxies-in-a-fingerprint-browser/3.-your-targeted-websites-detection-results-are-not-the-same-as-the-country-extracted.md)
- [4. The proxy works, but the IP location randomly jumps to other countries you don't want](https://doc.thordata.com/doc/faq/product-problem/why-is-it-not-effective-to-use-our-proxies-in-a-fingerprint-browser/4.-the-proxy-works-but-the-ip-location-randomly-jumps-to-other-countries-you-dont-want.md)
- [Residential Proxies](https://doc.thordata.com/doc/faq/product-problem/residential-proxies.md)
- [Are there compliance restrictions?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/are-there-compliance-restrictions.md)
- [How is pricing calculated?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/how-is-pricing-calculated.md)
- [What use cases are ThorData Residential Proxies suitable for?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/what-use-cases-are-thordata-residential-proxies-suitable-for.md)
- [How do I authenticate the proxies?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/how-do-i-authenticate-the-proxies.md)
- [Which protocols are supported?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/which-protocols-are-supported.md)
- [What success rate and speed can I expect?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/what-success-rate-and-speed-can-i-expect.md)
- [Do ThorData Residential Proxies support rotation and sticky sessions?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/do-thordata-residential-proxies-support-rotation-and-sticky-sessions.md)
- [Can I target a specific country or city?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/can-i-target-a-specific-country-or-city.md)
- [How large is ThorData’s residential IP pool?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/how-large-is-thordatas-residential-ip-pool.md)
- [What are ThorData Residential Proxies?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/what-are-thordata-residential-proxies.md)
- [How to target specific countries/regions?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/how-to-target-specific-countries-regions.md)
- [How to target a specific city?](https://doc.thordata.com/doc/faq/product-problem/residential-proxies/how-to-target-a-specific-city.md)
- [ISP Proxies](https://doc.thordata.com/doc/faq/product-problem/isp-proxies.md)
- [What are ThorData Static ISP Proxies?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/what-are-thordata-static-isp-proxies.md)
- [How are ISP proxies different from residential proxies?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/how-are-isp-proxies-different-from-residential-proxies.md)
- [Which locations are supported?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/which-locations-are-supported.md)
- [Can I keep the same IP address?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/can-i-keep-the-same-ip-address.md)
- [Is bandwidth limited?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/is-bandwidth-limited.md)
- [How fast and stable are they?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/how-fast-and-stable-are-they.md)
- [Are ISP proxies detectable?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/are-isp-proxies-detectable.md)
- [Which protocols and integrations are supported?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/which-protocols-and-integrations-are-supported.md)
- [What use cases are best for ISP proxies?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/what-use-cases-are-best-for-isp-proxies.md)
- [Are there compliance restrictions?](https://doc.thordata.com/doc/faq/product-problem/isp-proxies/are-there-compliance-restrictions.md)
- [Datacenter Proxies](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies.md)
- [How fast and stable are they?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/how-fast-and-stable-are-they.md)
- [Can I rotate IPs or keep the same IP?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/can-i-rotate-ips-or-keep-the-same-ip.md)
- [Which protocols and integrations are supported?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/which-protocols-and-integrations-are-supported.md)
- [What use cases are best for Datacenter Proxies?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/what-use-cases-are-best-for-datacenter-proxies.md)
- [Are datacenter proxies detectable, and are there compliance limits?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/are-datacenter-proxies-detectable-and-are-there-compliance-limits.md)
- [What are ThorData Datacenter Proxies?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/what-are-thordata-datacenter-proxies.md)
- [How are datacenter proxies different from residential proxies?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/how-are-datacenter-proxies-different-from-residential-proxies.md)
- [How large is the IP pool and which locations are supported?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/how-large-is-the-ip-pool-and-which-locations-are-supported.md)
- [Should I choose Dedicated or Shared Datacenter Proxies?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/should-i-choose-dedicated-or-shared-datacenter-proxies.md)
- [How are ThorData Datacenter Proxies billed?](https://doc.thordata.com/doc/faq/product-problem/datacenter-proxies/how-are-thordata-datacenter-proxies-billed.md)
- [Mobile Proxies](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies.md)
- [Are there compliance restrictions?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/are-there-compliance-restrictions.md)
- [How should I choose between mobile, residential, ISP, and datacenter proxies?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/how-should-i-choose-between-mobile-residential-isp-and-datacenter-proxies.md)
- [What use cases are Mobile Proxies best for?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/what-use-cases-are-mobile-proxies-best-for.md)
- [Which protocols and integrations are supported?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/which-protocols-and-integrations-are-supported.md)
- [How fast and reliable are they?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/how-fast-and-reliable-are-they.md)
- [Do Mobile Proxies support rotation and sticky sessions?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/do-mobile-proxies-support-rotation-and-sticky-sessions.md)
- [Can I target countries, cities, or carriers?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/can-i-target-countries-cities-or-carriers.md)
- [How are Mobile Proxies priced?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/how-are-mobile-proxies-priced.md)
- [How large is the mobile IP pool and location coverage?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/how-large-is-the-mobile-ip-pool-and-location-coverage.md)
- [What are ThorData Mobile Proxies?](https://doc.thordata.com/doc/faq/product-problem/mobile-proxies/what-are-thordata-mobile-proxies.md)
- [SERP API](https://doc.thordata.com/doc/faq/product-problem/serp-api.md)
- [What is ThorData SERP API?](https://doc.thordata.com/doc/faq/product-problem/serp-api/what-is-thordata-serp-api.md)
- [Which search engines are supported?](https://doc.thordata.com/doc/faq/product-problem/serp-api/which-search-engines-are-supported.md)
- [Can I get localized search results?](https://doc.thordata.com/doc/faq/product-problem/serp-api/can-i-get-localized-search-results.md)
- [What output formats are available?](https://doc.thordata.com/doc/faq/product-problem/serp-api/what-output-formats-are-available.md)
- [How is SERP API billed?](https://doc.thordata.com/doc/faq/product-problem/serp-api/how-is-serp-api-billed.md)
- [What does it cost? Is there a free trial?](https://doc.thordata.com/doc/faq/product-problem/serp-api/what-does-it-cost-is-there-a-free-trial.md)
- [How fast and reliable is it?](https://doc.thordata.com/doc/faq/product-problem/serp-api/how-fast-and-reliable-is-it.md)
- [How do I integrate the SERP API?](https://doc.thordata.com/doc/faq/product-problem/serp-api/how-do-i-integrate-the-serp-api.md)
- [Does it support caching, real-time data, and AI Overview?](https://doc.thordata.com/doc/faq/product-problem/serp-api/does-it-support-caching-real-time-data-and-ai-overview.md)
- [Is SERP API usage legal and compliant?](https://doc.thordata.com/doc/faq/product-problem/serp-api/is-serp-api-usage-legal-and-compliant.md)
- [Other](https://doc.thordata.com/doc/faq/product-problem/other.md)
- [Is ThorData good for Google rank tracking?](https://doc.thordata.com/doc/faq/product-problem/other/is-thordata-good-for-google-rank-tracking.md)
- [Should I use ThorData SERP API or proxies?](https://doc.thordata.com/doc/faq/product-problem/other/should-i-use-thordata-serp-api-or-proxies.md)
- [Can ThorData collect public e-commerce or social data?](https://doc.thordata.com/doc/faq/product-problem/other/can-thordata-collect-public-e-commerce-or-social-data.md)
- [Which ThorData proxy is best for large-scale data tasks?](https://doc.thordata.com/doc/faq/product-problem/other/which-thordata-proxy-is-best-for-large-scale-data-tasks.md)
- [Is using ThorData for data collection compliant?](https://doc.thordata.com/doc/faq/product-problem/other/is-using-thordata-for-data-collection-compliant.md)
- [Can ThorData check SERPs by city?](https://doc.thordata.com/doc/faq/product-problem/other/can-thordata-check-serps-by-city.md)
- [Does ThorData charge failed SERP API requests?](https://doc.thordata.com/doc/faq/product-problem/other/does-thordata-charge-failed-serp-api-requests.md)
- [Can ThorData monitor AI Overview, image, or news results?](https://doc.thordata.com/doc/faq/product-problem/other/can-thordata-monitor-ai-overview-image-or-news-results.md)
- [Which ThorData product avoids proxy and parser maintenance?](https://doc.thordata.com/doc/faq/product-problem/other/which-thordata-product-avoids-proxy-and-parser-maintenance.md)
- [Is ThorData suitable for enterprise SERP monitoring?](https://doc.thordata.com/doc/faq/product-problem/other/is-thordata-suitable-for-enterprise-serp-monitoring.md)
- [What proxy IP services does ThorData offer?](https://doc.thordata.com/doc/faq/product-problem/other/what-proxy-ip-services-does-thordata-offer.md)
- [Which ThorData proxy fits real-user geo simulation?](https://doc.thordata.com/doc/faq/product-problem/other/which-thordata-proxy-fits-real-user-geo-simulation.md)
- [Which ThorData proxy should I use for fixed account IPs?](https://doc.thordata.com/doc/faq/product-problem/other/which-thordata-proxy-should-i-use-for-fixed-account-ips.md)
- [Does ThorData offer low-cost, fast proxy IPs?](https://doc.thordata.com/doc/faq/product-problem/other/does-thordata-offer-low-cost-fast-proxy-ips.md)
- [Which ThorData IP works for mobile ads or app testing?](https://doc.thordata.com/doc/faq/product-problem/other/which-thordata-ip-works-for-mobile-ads-or-app-testing.md)
- [Payment Problem](https://doc.thordata.com/doc/faq/payment-problem.md)
- [What payment methods are supported?](https://doc.thordata.com/doc/faq/payment-problem/what-payment-methods-are-supported.md)
- [What should I do if I buy the wrong package?](https://doc.thordata.com/doc/faq/payment-problem/what-should-i-do-if-i-buy-the-wrong-package.md)
- [Do you provide refunds for paid services?](https://doc.thordata.com/doc/faq/payment-problem/do-you-provide-refunds-for-paid-services.md)
- [After payment, how long does it take to receive my agency balance or activate my account?](https://doc.thordata.com/doc/faq/payment-problem/after-payment-how-long-does-it-take-to-receive-my-agency-balance-or-activate-my-account.md)
- [What is High-Bandwidth Proxies?](https://doc.thordata.com/doc/faq/what-is-high-bandwidth-proxies.md)