> For the complete documentation index, see [llms.txt](https://doc.thordata.com/doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.thordata.com/doc/faq/payment-problem/which-payment-methods-are-supported-and-what-should-i-do-if-a-payment-fails.md).

# Which payment methods are supported, and what should I do if a payment fails?

We provide the following payment methods:

* Credit Card
* PayPal
* Alipay
* Cryptocurrency
* PaymentWall

Cryptocurrency payments usually take 5-30 minutes to arrive. If it has not arrived after 30 minutes, please provide your order information and payment proof to customer service for verification.

If you encounter OTP, PIN, or bank card verification failures, you can try:

* Changing your payment method;
* Waiting a while and trying again;
* Avoiding resubmitting the same order.

The minimum wallet recharge amount is usually $50. The personal recharge page does not support PayPal, but in some cases, customer service can manually create a PayPal recharge order. Combined payments using wallet balance and bank card are not supported.

If you need other payment methods, please contact us at <support@thordata.com>.