> For the complete documentation index, see [llms.txt](https://doc.thordata.com/doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.thordata.com/doc/faq/product-problem/general-questions/what-is-your-refund-policy.md).

# What is your refund policy?

Refunds are not issued when the IP connects successfully and its geolocation matches the country purchased.

For product-related issues (IP quality problems, duplicate charges) or a wrong product purchase, the amount is credited to your [**Thordata wallet**](https://dashboard.thordata.com/dataset/mydataset): available immediately, never expires, and usable for any product. Wallet balances cannot be withdrawn. If you purchased the wrong product, the credit can be combined with a top-up order created by support to switch products.

Issues outside the product itself — an unsupported local network, an unsupported protocol, or configuration problems in third-party tools — are not eligible for a refund. Please contact support before purchasing if you are unsure.