> For the complete documentation index, see [llms.txt](https://doc.thordata.com/doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.thordata.com/doc/proxies/restricted-access-policy.md).

# Restricted Access Policy

To ensure service compliance and prevent abuse and fraud, we will verify user identities in accordance with relevant international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

**We offer four types of access policies:**

* Block Policy: In accordance with Thordata Compliance Norms, direct access to certain domain names is currently unavailable.
* Verification Policy: Short KYC (Know Your Customer) verification is required for specific domain names, and normal access will be granted upon successful verification.
* Application Policy: An access application must be submitted, and access permissions will be unlocked upon approval of the application.
* Trusted Domain Access Policy: The system grants unrestricted access to whitelisted trusted domains.

**Prevention of Improper Activities**

Thordata has a built-in list of restricted access domain names, including but not limited to the following categories:

| Category          | Description                                                                               |
| ----------------- | ----------------------------------------------------------------------------------------- |
| Government        | Domain names of government agencies and public administration platforms worldwide         |
| Military          | Domain names related to military institutions and national defense                        |
| Finance           | Domain names of financial institutions such as banks, payment and securities institutions |
| Communication     | Domain names of mainstream international instant messaging tools                          |
| High-Risk Domains | Domains containing malware, phishing content and non-compliant information                |

{% hint style="info" %} <mark style="color:$primary;">KYC Verification Process</mark>

* <mark style="color:$primary;">Submit identity information (personal/enterprise qualification certificates);</mark>
* <mark style="color:$primary;">The system automatically verifies basic information (completed within 10 minutes);</mark>
* <mark style="color:$primary;">Manual review will be initiated if the system verification fails;</mark>
* <mark style="color:$primary;">Access permissions to the domain name will be granted upon successful verification.</mark>

{% endhint %}

Contact & Support

* 24/7 Live Chat: [www.thordata.com](https://www.thordata.com)
* Email: <support@thordata.com>

**FAQ**

<details>

<summary>Why is identity proof required?</summary>

To ensure service compliance and prevent abuse and fraud, we need to verify user identities in accordance with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory requirements.

</details>

<details>

<summary>Who is required to complete the KYC process?</summary>

All individual and enterprise users who need to use proxy services must complete KYC verification.

</details>

<details>

<summary>What information do I need to provide?</summary>

Generally including:

* Individual users: ID card, facial recognition verification, etc.;
* Enterprise users: company business license, corporate account information, etc.

</details>

<details>

<summary>How long does it take for my KYC review to be approved?</summary>

Under normal circumstances, the review will be completed within 1-2 working days after you submit the complete information. Processing time may be slightly extended during peak periods, please wait patiently.

</details>

<details>

<summary>How will I know if my KYC application has been approved?</summary>

Review results will be sent to your registered email address.

</details>

<details>

<summary>Can I continue to use the service during the KYC review period?</summary>

Yes. You can still use the approved proxy services for unrestricted domain names normally during the review period

</details>