Proxy Troubleshooting
This document is the official error code specification for the Thordata Proxy Service, designed to help quickly locate and resolve issues encountered during proxy usage.
Thordata Response Explanation
Our error messages are displayed through the response headers: X-thor-error-code x-thor-error-msg and x-thor-error, which provide detailed information about the error.
Request Header
Description
Example
X-thor-error-code
Custom proxy service error code
client_101
X-thor-error-msg
Custom error description of the proxy service
Check the region parameter to ensure it is consistent with the list of regions supported by the platform
x-thor-error
Custom proxy service error type
Region Parameter Error
Tip: If the target website returns the following error messages, make adjustments as prompted.
If you encounter a response code not listed here, contact us at any time for assistance.
Command Line Instructions
To view the complete response message, you can run the curl command from the shell prompt and add the option flag -v to run curl in verbose mode, which will print the header fields including custom error codes and messages.
curl -v -x [rest of curl command options]Error Directory
Code
Response Code
Error Type
Prompt
client_101
400
Region Parameter Error
Check the region parameter to ensure it matches the list of regions supported by the platform.
client_102
400
Protocol Parameter Error
Confirm that the proxy protocol (HTTP/HTTPS, SOCKS5) matches the protocols supported by the current node.
client_103
400
Port Parameter Error
Check if the port number is correct. For details, refer to https://doc.thordata.com/doc.
client_104
400
Host Parameter Error
Confirm that the proxy host is entered correctly.
Resource_201
502
IP Allocation Failed
Resource IP connection failed. Please try again. https://www.thordata.com/
Resource_202
400
Region Mismatch Failed
The requested region is not supported by Thordata. Please retry with a supported region. For more information: https://doc.thordata.com/
Resource_203
502
Other Resource Issues
The target URL accessed by the resource IP is incorrect. Please try again.
Resource_204
503
Resource IP Connection Failure
Resource IP connection failed. Please try again.
Auth_301
407
Insufficient Permissions
IP whitelist authentication failed. Please check if your IP is in the whitelist.
Auth_302
407
Authentication Failed
Authentication succeeded, but information retrieval failed. Please contact customer service.
Auth_303
407
Credential Parameter Error
Credential verification failed. Please check your account and password information and try again.
Network_401
504
Network Link Interrupted
Request failed. Please try again.
Account_501
407
Subscription Plan Issue
Your proxy package has expired, and you currently have no service permissions. Please complete the renewal and try again.
Account_502
407
Traffic Issue
Your account traffic has been exhausted, and no new requests can be initiated. Please top up.
Account_503
407
Traffic Limit Exceeded
The current traffic usage has reached the limit. Please try again later.
Access_601
403
Access Restricted
The requested site can only be accessed after submitting an access application and getting it approved.
Access_602
403
Forbidden Domain Access
Sorry, you cannot access this domain. It has been detected that the domain may violate Thordata's Acceptable Use Policy, so it has been blocked.
Access_603
403
KYC Verification Required
The requested site requires you to complete KYC verification first to obtain full access rights.
Access_604
403
LAN IP Access Blocked
Block access to LAN IP
Access_605
403
Forbidden Port Access
This Port is forbidden
Access_606
403
IP Segment Restriction Triggered
The requested IP triggered the IP segment restriction in the account configuration, and the requested IP is ****
Access_607
403
Invalid Request Address
Invalid request address
Access_608
403
Mainland China Server Not Supported
Does not support mainland C
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